Alternative Dispute Resolution and Complaints Book

Complaints Book

You can submit a complaint using the Electronic Complaints Book, available at www.livroreclamacoes.pt.

Alternative Dispute Resolution (ADR)

In accordance with Law no. 144/2015, in the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entities:

• CIMAAL — Consumer Conflict Information, Mediation and Arbitration Centre of the Algarve — consumidoronline.pt
• CNIACC — National Consumer Conflict Information and Arbitration Centre — cniacc.pt

Complete and updated list of ADR entities on the Consumer Portal: consumidor.gov.pt.

Note: the European online dispute resolution platform (ODR) was discontinued by the European Commission in July 2025, so the above channels are the applicable ones.